bet877 Privacy Policy

This Privacy Policy ("Policy") describes how bet877 ("bet877", "we", "us", "our") collects, processes, stores, and protects the personal information of users ("User", "Player", "you") who register for and use the online gambling platform accessible at https://bet877.im and any associated subdomains or mirror domains.

bet877 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. By registering an account with bet877 or otherwise accessing the platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

This Policy should be read in conjunction with our Terms and Conditions, which are incorporated by reference. In the event of any conflict between this Policy and the Terms and Conditions on a matter relating specifically to data privacy, this Policy shall take precedence.

bet877 processes your personal data only for specified, explicit, and legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process personal data are as follows:

• Account Management: To create, maintain, and administer your bet877 account, including processing login authentication, updating account settings, and communicating account-related notices.
• Identity Verification: To verify your identity and age in compliance with our internal KYC policy and to ensure the platform is used only by eligible adults aged 21 and above.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment methods. Transaction data is also used to detect and prevent payment fraud.
• Platform Personalisation: To tailor your in-platform experience, including recommending games (such as slots, cricket betting, and live casino), displaying relevant promotions, and adjusting interface settings based on your usage history.
• Responsible Gaming: To monitor betting patterns for indicators of problem gambling and to enforce any deposit limits, cooling-off periods, or self-exclusion requests you have placed on your account.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, and any other conduct that violates our Terms and Conditions.
• Anti-Money Laundering (AML) Compliance: To satisfy our internal AML obligations, including transaction monitoring, reporting of suspicious activity where required, and retention of records for the minimum period mandated by applicable law.
• Customer Support: To handle your support queries, process complaints, and maintain a record of all communications for quality assurance and dispute resolution purposes.
• Marketing Communications: Where you have opted in to receive promotional communications, to send you information about bet877 offers, seasonal promotions (such as BPL and IPL cricket bonuses, Eid promotions, and Pohela Boishakh specials), and new game releases. You may withdraw consent for marketing communications at any time by contacting [email protected].
• Legal Compliance: To comply with applicable legal obligations, respond to lawful requests from regulatory or law enforcement authorities, and enforce our legal rights and obligations.

bet877 does not sell your personal data to third parties for their own marketing purposes. We do not use automated decision-making processes that produce legal or similarly significant effects on you without human oversight.

bet877 processes personal data on the following legal grounds depending on the nature of the processing activity:

• Contractual Necessity: Processing required to perform the contract between you and bet877 — including account creation, transaction processing, and customer support — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing required to comply with applicable legal obligations — including identity verification, AML transaction monitoring, and record retention — is carried out on the basis of legal compliance.
• Legitimate Interests: Processing carried out for the purposes of fraud prevention, security monitoring, platform improvement, and responsible gambling monitoring is based on bet877's legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for marketing communications and the placement of non-essential cookies is carried out on the basis of your consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

bet877 does not sell, rent, or trade your personal data. We may share your data with third parties only in the following limited circumstances:

• Payment Processors: We share transaction data with payment service providers (including bKash, Nagad, Rocket, and Upay) strictly to the extent necessary to process deposits and withdrawals. These providers are bound by their own data protection obligations and are not authorised to use your data for any other purpose.
• Game Content Providers: When you play games on the bet877 platform, limited gameplay data may be shared with the relevant game studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi) as part of the game session technical operation. These studios act as data processors under data processing agreements with bet877.
• Identity Verification Partners: We may use third-party KYC and identity verification services to process identity documents submitted during the account verification process. These partners act under strict data processing agreements and do not retain your documents beyond the period required to complete verification.
• Fraud Prevention Services: We may share IP addresses, device fingerprint data, and transaction patterns with third-party fraud prevention platforms to identify and block fraudulent activity across the platform.
• Legal & Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of bet877 or its users, or where required to respond to a valid legal process.
• Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of all or substantially all of bet877's assets, your personal data may be transferred to the acquiring entity, subject to that entity assuming all obligations of this Policy.

bet877 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your active account plus a minimum of 5 years following account closure, in accordance with standard AML record-keeping obligations.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction to support AML compliance, tax record requirements, and dispute resolution.
• KYC / Identity Documents: Retained for a minimum of 5 years from the date of submission or account closure, whichever is later.
• Support Communications: Retained for 3 years from the date of the most recent communication in a thread, unless the communication forms part of an ongoing dispute or legal matter.
• Marketing Preferences & Consent Records: Retained for as long as your account is active plus 2 years to provide evidence of consent and facilitate unsubscribe requests.
• Technical & Log Data: Typically retained for 12 months for operational and security monitoring purposes, after which it is anonymised or deleted.

When personal data is no longer required for its original purpose and no legal obligation requires its continued retention, bet877 will securely delete or anonymise it so that it can no longer be linked back to you as an identifiable individual.

bet877 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the bet877 platform is encrypted using 256-bit SSL/TLS protocols, ensuring that your personal and financial information cannot be intercepted during transmission.
• Access Controls: Access to personal data within bet877's systems is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Password Security: Account passwords are stored using one-way cryptographic hashing. bet877 employees cannot view your password in plain text. You are responsible for keeping your login credentials confidential.
• Fraud & Anomaly Detection: Our platform uses automated monitoring systems to detect unusual account activity, login attempts from unfamiliar devices or locations, and transaction patterns consistent with fraudulent behaviour.
• Data Minimisation: We collect only the personal data that is necessary for the specific purposes described in this Policy. We do not collect data speculatively or retain data beyond its useful purpose.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. If you have reason to believe that your bet877 account has been compromised, please contact our support team immediately at [email protected].

As a user of the bet877 platform, you hold a number of rights in relation to your personal data. These rights are described below. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and specify the right you wish to exercise. We will respond within 30 days.

• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is processed and the legal basis for processing.
• Right to Rectification: You have the right to request correction of any personal data we hold that is inaccurate, incomplete, or out of date.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing was unlawful. Note that this right may be limited where we are required to retain data for legal compliance purposes (e.g., AML record-keeping).
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to our processing on the basis of legitimate interests.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where processing is based on legitimate interests. You also have the absolute right to object to processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

bet877 will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive. In such cases, we reserve the right to charge a reasonable administrative fee or decline to respond, and will notify you of our decision with reasons.

bet877 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies allow the platform to recognise your device across sessions, remember your preferences, and collect analytics data.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These cookies enable session management, login authentication, and basic security features. They cannot be disabled without breaking core platform functionality.
• Functional Cookies: Used to remember your preferences and settings, such as language choice, preferred deposit method, and display preferences. Disabling these cookies may reduce your platform experience.
• Analytics Cookies: Used to collect aggregate data about how users interact with the bet877 platform — including pages visited, time spent, and navigation paths. This data helps us improve the platform and game selection. Analytics data is anonymised and is not linked to your individual account.
• Marketing Cookies: Used to track your visits to the platform and, where you have consented to marketing communications, to deliver relevant promotional content based on your interests and usage patterns. These cookies are only placed where you have provided explicit consent.

You can manage cookie preferences through your browser's settings or privacy controls. Most browsers allow you to block all cookies, block third-party cookies only, or receive a notification when a cookie is set. Please note that blocking essential cookies will prevent you from accessing certain areas of the bet877 platform.

The bet877 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a registered account belongs to a person under 21, we will immediately suspend that account, withhold any associated balance pending investigation, and delete the personal data of the underage user to the extent not required to be retained for legal compliance purposes.

If you are a parent or guardian and believe that a person under your care has registered an account with bet877, please contact us immediately at [email protected]. We will investigate and take appropriate action promptly.

bet877 reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this document and, where the changes are significant, notify registered users by email or through a prominent notice on the platform.

We encourage you to review this Policy periodically to stay informed about how we are protecting your personal data. Your continued use of the bet877 platform after any changes are posted constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should stop using the platform and contact us to request account closure.

Minor changes — such as corrections to typographical errors, clarifications of existing practices, or updates to contact information — may be made without formal notification. The version date at the top of this document will always reflect the most recent revision.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data bet877 holds about you, please get in touch with our privacy team. We are committed to resolving all data-related enquiries fairly and promptly.

Email (plain text only — not a clickable link):

For urgent account security matters — such as suspected unauthorised access, requests to freeze your account, or self-exclusion requests — please also use the email address above and mark your message as urgent. Our team operates 24 hours a day, 7 days a week, and will prioritise security-related requests.